A couple of months ago, I suddenly came up with a shoulder muscle problem within a couple of days. I had a hard time to lift an empty glass of water. I went to see my doctor where he prescribed me a muscle relaxer and Robaxisal for 2 weeks. This did not accomplish anything. After this, he sent me to physiotherapy. After going to this physiotherapy for 3 weeks where I had laser treatments, ultrasounds, acupunctures and heat massages, the pain went down about 80%. After 2 or 3 days, the pain came back. After hearing of your Massage Stimulator, I bought one, the Dual Muscle Therapy. After 4 or 5 days, the pain disappeared. I now use it on a daily basis to keep the pain controlled. I also bought a neck comforter which seems to work well. I am a client proud to have bought your products.
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Pain Therapy System
From time to time we receive several common questions. If your question is not answered here, please submit your inquiry here and we will be happy to answer your question as soon as we receive it.
The gel pads aren’t sticking, what should I do?
First, please make sure that the protective plastic covering on the gel pads have been removed. The gel pads are water activated. Before each use, dip your fingers into some water and rub the water onto each gel pad. Wait approximately 30-40 seconds before applying to your dry skin. For more information on how to maintain your gel pads please click here.
Depending on frequency of use, remove the old pads and replace with new pads about once a month to ensure maximum effectiveness. Also, remember to place the electrodes back into the storage tray right after each use to prevent the pads from drying up and picking up dirt.
What do most people use DR-HO'S® Dual Muscle Therapy SystemTM For?
Most people use DR-HO’S® Dual Muscle Therapy SystemTM to help relieve their muscle tension and pain, reduce muscle spasms, and improve circulation. Some of the most common conditions people use DR-HO’S® Dual Muscle Therapy SystemTM include:
- Neck pain
- Shoulder pain
- Rotator cuff pain
- Elbow pain
- Wrist pain
- Hand pain
- Joint pain
- Back pain
- Hip pain
- Leg pain
- Knee pain
- Strains and sprains
- Ankle pain
- Foot pain and fatigue
We have also received thousands of testimonials from people who simply enjoy the soothing, relaxation massage provided by DR-HO’S® Dual Muscle Therapy SystemTM.
One pad feels like there’s less stimulation, why?
Often, there is a stronger sensation in one pad more than the other. This is very common and is expected. The machine is working fine, there's no problem. Often, one side of your body is much more sensitive than the other side. It is also possible that one pad is placed closer to nerve centres than the other.
There is a stinging sensation from the pads, what should I do?
The gel pads are water activated. They must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some water and put the water onto the gel pads. Wait approximately 30-40 seconds before applying to you skin. Make sure that the pads are making full and firm contact with the skin. For more information on how to maintain your gel pads please click here.
Also, make sure the pads are not worn out. If they are too old (over 1 month), they might cause that stinging sensation. Remove the old pads and replace with new ones about once per month if used regularly.
I can barely feel anything from the pads, what’s wrong?
First, check to make sure the batteries are not old and that they have enough power to run the machine properly. Even new batteries from some stores are stale from sitting on the shelf for a long time. Also, always make sure to use alkaline, non-rechargeable batteries because the rechargeable batteries reduce strength as they become old and the stimulation will be less.
If the batteries are not the problem, check to make sure the gel pads are in good condition. Make sure they are moist and clean. Before each and every use moisten the gel pad with a little water and wait approximately 30-40 seconds before applying to your skin.
Also, the problem might be a loose wire connection. Make sure the plug is securely plugged into the device and well inserted into the electrodes. For more troubleshooting tips please click here.
When should I change the gel pads?
Depending on frequency of use, if you are using it everyday the gel pads should be changed about once every month. Remove the old gel pads first, and stick on a pair of new ones. Do not just flip over the old ones. This will ensure that you'll get great results every time. Once you put a new set of pads on, the device will work like new again. Please clean your skin first if you use skin creams or if skin is dirty before sticking on the gel pads.
Where can I purchase gel pads?
To purchase gel pads, simply call our toll free order line at 1-877-DR HO NOW, that's 1-877-374-6669, Toronto area local call 905-471-4735 or order online. Your local distributor should have a supply as well.
Does this unit help tone and define muscles?
Please note that NO device of any type will you bigger muscles without physical exercise. DR-HO’S® Dual Muscle Therapy SystemTM is designed and scientifically proven to help relieve muscle tension and spasms, reduce pain, and promote circulation. It offers relaxation and a deep soothing massage to help relieve your muscle tension and pain.
Can this unit help to define my abs?
Please note that no muscle stimulators can help you lose body fat, do not be mislead by false claims. DR-HO'S® Dual Muscle Therapy SystemTM is designed and scientifically proven to help relieve muscle tension and spasms, reduce pain, and promote circulation. It is one of the most powerful muscle stimulators on the market today. In fact, it is as powerful and effective as some plug-in units used in Chiropractic and Physiotherapy clinics. DR-HO’S® Dual Muscle Therapy SystemTM can help stimulate your muscles to contract and relax. This can help prevent muscle stiffness and maintain circulation. For this reason, many people who live a sedentary lifestyle use DR-HO’S® Dual Muscle Therapy SystemTM on all different muscle groups. Many women have also reported using the unit for relief of aching menstrual cramps.
I have a pacemaker, is this machine safe for me to use?
No, unfortunately, the unit is not recommended to be used by those with a pacemaker. If you have a heart condition but are not wearing a heart pace maker, then it is safe for you to use it. For more information on who should not use the DR-HO’S® Dual Muscle Therapy SystemTM please click here.
Can this be used on the face? Or is it too dangerous?
Yes, this machine can be used on the face for sinus congestion and other forms of facial pain. We recommend using the device on low intensity and on mode 3 (more soothing). You can use it to simulate facial muscle exercises as well. Always use a low setting and preferably mode 3 for the face because it is a sensitive area. It is normal to feel an electrical sensation and the taste of metal during treatment.
Can this be used to provide a non-surgical face lift?
DR-HO’S® Dual Muscle Therapy SystemTM can simulate facial muscle exercises. Exercising muscles have been suggested to help maintain muscle tone. On your face, it is recommended that you use it on a low intensity and on mode 3 (more soothing).
Is this a TENs unit?
Yes, and it does so much more. A traditional T.E.N.S. unit only blocks the pain temporarily.DR-HO'S® Dual Muscle Therapy SystemTM is scientifically proven to relieve muscle tension and spasms, reduce pain, and promote circulation. Traditional T.E.N.S. machines provide stimulation at the same frequency, overtime the body adapts and stops responding. DR-HO'S® Dual Muscle Therapy SystemTM provides 12 different types of stimulation that vary in frequency, wave-form, ramp speed, and intensity. DR-HO'S® Dual Muscle Therapy SystemTM is also programmed to automatically change the stimulation at random to prevent the body from adapting. These 12 different types of stimulation simulate 12 soothing and relaxing massage techniques. The most important difference about DR-HO'S® Dual Muscle Therapy SystemTM over the traditional T.E.N.S. machine is that it is proven to provide relief within 20 minutes of use.
Is this an EMS unit?
This unit is not like an EMS unit because an EMS machine is used to help tone and define muscles only. DR-HO'S® Dual Muscle Therapy SystemTM helps relieve those tired, achy, strained muscles and to alleviate pain. It also provides gentle stimulation that simulates a deep, soothing muscle massage.
Does the stiumlation hurt?
No, it feels good. DR-HO’S® Dual Muscle Therapy SystemTM simulates 12 deep soothing massage techniques including deep kneading, relaxing rubbing and gentle chopping. It feels so good. You have to try it to know how good you will feel with DR-HO’S® Dual Muscle Therapy SystemTM.
I don’t have a credit card, can I still pay by cash or cheque?
Of course! You do not need a credit card to buy a unit to help your health, you can simply call our order taking phone line at 1-877-Dr Ho Now (374-6669). Our representatives will be glad to assist you with your order while you send your certified check or money order through the mail.
How long can I use the unit for? Is there a time limit?
For chronic problems, we recommend you use DR-HO’S® Dual Muscle Therapy SystemTM 20 to 30 minutes each time, 3 to 6 times per day for better and faster improvement. You can use it as often as you like. There are NO chemicals or drugs involved. It is very safe for long- term use.
How do I know where to place the electrode pads?
Not to worry, included in your kit is a detailed instructional video and reference guide with clear and concise steps on how you can effectively treat over 20 body areas and conditions. The whole family can use DR-HO'S® Dual Muscle Therapy SystemTM to get great results. Dr. Michael Ho demonstrates proper placement of the pads along with proper positioning during the treatment. Please be sure to watch your instructional video.
Do I need to ask my doctor first about using this device?
Anyone with health concerns should be under the care of their health professionals for proper diagnosis and treatment.
DR-HO'S® Dual Muscle Therapy SystemTM is designed for your personal use and comes with a detailed instructional video and can be easily and safely applied. However, it does not replace your health care professional.
When in doubt, we recommend that you always consult with your doctor first. You can bring the device and show it to your doctor.
Is DR-HO'S® Dual Muscle Therapy SystemTM device similar to the machines that are used in Chiropractic and Physiotherapy centers?
The power and the effectiveness of DR-HO’S® Dual Muscle Therapy SystemTM are equal or better than some of those big expensive devices used by the professionals. There are also some unique benefits with DR-HO'S® Dual Muscle Therapy SystemTM that many of those large professional devices do not offer. It simulates twelve of the most relaxing massage techniques. It is programmed to automatically and continuously provide a different massage pattern every few seconds. The advantage is that your body will not easily adapt to the same form of stimulation. DR-HO’S® Dual Muscle Therapy SystemTM is fully automated so it’s very simple for you and your family to use. It is also priced very reasonably since Dr. Michael Ho had made a personal commitment to help as many people as possible. Most machines with similar power and effectiveness can cost hundreds and even thousands of dollars more. They are generally very difficult to operate. DR-HO'S® Dual Muscle Therapy SystemTM also comes with an instructional video so you will know what to do to get the best results. It works like nothing else you've tried before. Give it a try and email us to let us know what you honestly think of it.
DR-HO’S® Dual Muscle Therapy SystemTM is a professional device built to provide reliable consistent performance.
Power dial is turned on, indicator lights fail to light up.
Improper insertion of batteries.
Re-insert batteries into unit.
All three indicator lights are lit.
Replace batteries, Only use alkaline batteries for your unit.
When the power supply is turned on, two timing lamps are simultaneously lit, but treatment mode indicator lamp does not light up.
Press the timing key to restart.
During treatment, the skin feels a painful burning sensation, or the stimulation becomes weakened.
Adhesive gel pads are not adhering firmly to the skin. Or adhesive gel pads are too dry.
Wet the adhesive gel pads according to the instructions. Ensure the pads are pressed firmly against the skin during application.
Adhesive gel pads do not stick to the skin even after cleaning and moistening the gel pads.
Adhesive gel pads need replacing.
Replace the set of adhesive gel pads.
Important Safety Precautions
When using any electrical stimulator device, basic safety precautions should be observed including the following:
1.DO NOT PLACE adhesive gel pads on the following areas:
- Chest areas near or over the heart
- Open wounds
- Directly over the area where there are metal implants (place the pads slightly up the side)
- Front area of neck
- Recent sites of surgery
2. Although there exists no evidence of harm in usage of electrical stimulator devices, its safety has also not been proven for specific individual groups; therefore, consultation with your physician is advised. The following people should NOT use any type of electrical stimulators including DR-HO'S®Dual Muscle Therapy SystemTM.
- Infants or small children
- Expectant Mothers
- Heart pacemaker wearers
Important to Note: DR-HO'S® Dual Muscle Therapy System™ is safe to use for epileptics, but do not be alarmed of the involuntary muscle contractions caused by the system.
3. DO NOT USE an electrical stimulator if you are intoxicated or under the influence of alcohol or drugs. DR-HO'S® Dual Muscle Therapy SystemTM is safe to use with your prescription and over-the-counter medications.
4. Stop using DR-HO'S® Dual Muscle Therapy SystemTM if you experience any ill effects such as dizziness and/or nausea; or if you feel your condition is worsening. Consult medical attention before using the device again
5. Never use pins or other metallic means to fasten the pads in place under any condition of use.
6. Never try to repair the unit yourself or tamper with it in any way.
7. Do not immerse device or any part of the DR-HO'S® Dual Muscle Therapy SystemTM in water or other liquids.
8. When not in use, store the unit along with the electrodes in the custom designed storage case.
9. Close supervision is necessary when device is used near children to prevent accidental strangulation.